Need Tech Support?

Before calling or sending an e-mail to Brendan with a problem, be sure you have as much information as possible about your problem; i.e. specific error message you are receiving, what you were doing when it happened, other programs installed on your computer, etc... as this may lead to a faster problem resolution and could reduce the chance of an on-site visit.

Last update: 4.21.09

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Technology Resources

Here you will find some things to improve your computer usage experience at KCESC, along with tips, updates, and guides on getting the most out of your computer.

FirstClass email client
Click here for an install and setup guide for the FirstClass client used at the KCESC.

Other useful programs
The Firefox Browser is the fastest web browser and the most secure. Users are strongly suggested to use Firefox for the least amount of web-based browsing problems.
Foxit Reader is a free PDF document reader that is much faster and more user-friendly than Adobe Reader.
Picasa Photo Editor from Google Is the best free photo editing software out there. Works with all types of digital cameras.

Other general computing tips: Keep Windows up to date. This is the most important thing to do to be sure that your computer is protected from the latest PC security threats. Click on "start" then "all programs", then all the way at the top should be "microsoft update" or "windows update". If Automatic updates are turned on, you may have the yellow Windows Update Icon in the taskbar that says "Updates are ready for your computer". Simply click on the icon to install the updates. Updating can take some time, so a good time to update is when you will be leaving the computer alone for a while. It is especially important that you have Service Pack 3 for Windows XP installed, but installation can take an hour or more.

Don't install additional toolbars. They may sound handy, but they only slow down your computer and browser. Firefox has most of the toolbar functions built in to it already. Also, many times when you are installing Adobe's Flash player or updating the Java runtime, it will automatically install a toolbar unless you uncheck the box to do so, so make sure you read what it is doing before you click on the "next" button.

Defragment the hard drive from time to time. It takes a while to do, so a good time to defragment would be when you leave for the day. Defragmenting only really needs to be done about once a month or so. To defragment your hard drive, click on "start" and then "My Computer" (or double-click directly on the "My Computer" icon on the desktop if it is there) and then right-click on the C: drive. Left-click on "properties", then left-click on the "Tools" tab at the top of the box. Left-click on the "Defragment Now" button, then once again, click on the "Defragment" button on the bottom. A computer that is regularly defragmented will run faster than one that is not.